Terms & Conditions
Terms & Conditions - the basics
1. Booking & Payment
All bookings are subject to availability and are confirmed once payment is received. We accept major credit cards, cash, and approved electronic payment methods. Full payment or a deposit may be required at the time of booking, depending on the activity.
2. Cancellations & Refunds
Cancellations made at least 48 hours in advance may be eligible for a full or partial refund, depending on the service. No-shows or cancellations made less than 48 hours before the scheduled activity are non-refundable. Weather-related cancellations will be rescheduled or refunded at our discretion.
3. Customer Responsibility
Guests must arrive on time and follow all safety instructions provided by our team. Failure to comply may result in cancellation without refund. Participants must be in good physical condition for activities like jet skiing, ATV riding, or horseback riding. We reserve the right to deny service to anyone under the influence of drugs or alcohol or who may pose a risk to themselves or others.
4. Liability Waiver
By booking an activity, you acknowledge and accept the risks involved in outdoor and adventure experiences. You agree that TurksBigMills and its affiliates are not liable for any injury, loss, or damage to personal property during your experience. A signed liability waiver may be required prior to participation.
5. Weather & Safety
Safety is our top priority. In the event of bad weather or unsafe conditions, we may postpone or cancel an activity. In such cases, we will offer rescheduling or a full refund. The final decision will be made by our team based on local weather and water conditions.
6. Photo & Video Use
We may take photos and videos during your experience for promotional use on our website and social media. If you do not wish to be included, please inform our team in advance. We respect your privacy and will never tag or share identifying information without your consent.
7. Personal Belongings
Guests are responsible for their personal belongings. TurksBigMills is not responsible for lost, stolen, or damaged items during any experience or ride.
8. Modifications
We reserve the right to modify or update these Terms and Conditions at any time. Continued use of our services after changes are posted constitutes acceptance of the new terms.